Customer Care

WE ACCEPT THE FOLLOWING FORMS OF PAYMENT:

• American Express

• MasterCard

• Visa

• Discover

• PayPal

• Hottie and Lord Gift Card

*Please note: we do not accept JCB, checks, cash or money orders. We accept most credit cards with an international billing address.


PROMOTIONAL CODES
When we have special offers that can be applied to your order, we provide promotional codes in our marketing emails. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Shopping Bag page (found in the upper right-hand corner) and apply it to your checkout process. The value of the promotion will be applied to your order at checkout.


SALES TAX
Tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax. We do not collect sales or use taxes in all states. Your purchase is not exempt merely because it is made over the Internet. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities. For international orders, note that taxes and duties will vary based on the country the order is shipping to.

For more information, please contact us by email at info@hottieandlord.com.

Return Policy

We hope you are completely satisfied with your order!
If for any reason you are not satisfied, you may return unworn, unwashed merchandise with tags attached within 14 days of delivery. See below for additional information regarding our return policy. Hottie and Lord will credit your account in the original method of payment. A Returns & Exchanges form and a pre-paid return label are provided in every order. At this time, hottieandlord.com offers FedEx return labels for domestic return addresses only.

NOTE: The customer is required to pay the shipping fee on return orders sent from Alaska, Hawaii, Puerto Rico and outside the United States. Shipping and handling charges are nonrefundable unless we have made a shipping error. Upon receipt of returned goods, Hottie and Lord reserves the right to deny a refund if the merchandise does not meet our requirements.


Gift Returns
Merchandise received as a gift that was purchased at Hottie + Lord may be exchanged for a Hottie and Lord Gift Card within 14 days. A Returns & Exchanges form with instructions will be enclosed in your order. If you do not have the form, please contact us.


Hottie and Lord Gift Cards
Returning an Item Purchased with a Hottie and Lord gift card. Our standard return policy applies to any merchandise purchased with a Hottie and Lord gift card. We will issue a new gift card for the amount used on the original purchase and send it to the shipping address on the original order.

If you used a credit card in addition to a Hottie and Lord gift card to pay for your order, we will credit your card the amount originally charged and issue a new gift card in the amount used on the original purchase. In either case, you will receive your new gift card within two weeks of processing your return.


Shipping
All orders received by 1:00 PM PST will be shipped out on the same day via FedEx. Orders received after 1:00 PM PST will be sent out on the next business day and a tracking number will be sent to the provided email address. You can also access and track all orders on your account profile on our website. In the event that we processed an order incorrectly, we will gladly replace the item or accept it for a full refund at our expense. Hottie and Lord will provide a prepaid UPS or USPS shipping label to expedite the return for orders shipped within the U.S. To receive your shipping label and arrange to replace your product, please contact us. Hottie and Lord customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. Hottie and Lord is not liable for any damages from a third-party shipping service.

Please mail your return to: 

333 N Canon Dr, Beverly Hills CA 90210

For further information, please contact us at info@hottieandlord.com

INTERNATIONAL ORDERS

Hottie and Lord ships worldwide with DHL express service. Items ordered before 1:00 PM PST will be processed on the same business day. Orders received after 1:00 PM PST will be processed on the next business day. You can log into your account to check your order status and track your orders or log in to www.dhl.com to track your orders.

Duties and taxes are included in the shipping cost quote you receive during checkout.

The quote is based upon the laws and regulations of the country to which the order will ship.

All shipping charges, duties and taxes, and brokerage fees will be paid at the time you place your order.

If your order is undeliverable, or if you refuse delivery of an order you have placed, you will be responsible for payment of all duties and taxes. Shipping charges as well as duties and taxes are nonrefundable for undeliverable or refused shipments. Upon receipt of the refuse delivery, a refund will be issued for the item(s) only.

INTERNATIONAL RETURNS

International orders are eligible for exchanges. All international return charges and duties must be paid by the shipper. please order carefully and contact us if you need assistance or more information before placing your order.