Customer Care

WE ACCEPT THE FOLLOWING FORMS OF PAYMENT:

 American Express

 MasterCard

 Visa

 Discover

 PayPal

 Hottie and Lord Gift Card

*Please note: we do not accept JCB, checks, cash or money orders. We accept most credit cards with an international billing address.


PROMOTIONAL CODES
When we have special offers that can be applied to your order, we provide promotional codes in our marketing emails. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Shopping Bag page (found in the upper right-hand corner) and apply it to your checkout process. The value of the promotion will be applied to your order at checkout.


SALES TAX
Tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax. We do not collect sales or use taxes in all states. Your purchase is not exempt merely because it is made over the Internet. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities. For international orders, note that taxes and duties will vary based on the country the order is shipping to.

For more information, please contact us by email at info@hottieandlord.com.

Return Policy

We hope you are completely satisfied with your order!
If for any reason you are not satisfied, you may return unworn, unwashed merchandise with tags attached within 14 days of delivery. See below for additional information regarding our return policy. Hottie and Lord will credit your account in the original method of payment. A Returns & Exchanges form and a pre-paid return label are provided in every order. At this time, hottieandlord.com offers FedEx return labels for domestic return addresses only.

NOTE: The customer is required to pay the shipping fee on return orders sent from Alaska, Hawaii, Puerto Rico and outside the United States. Shipping and handling charges are nonrefundable unless we have made a shipping error. Upon receipt of returned goods, Hottie and Lord reserves the right to deny a refund if the merchandise does not meet our requirements.


Gift Returns
Merchandise received as a gift that was purchased at Hottie + Lord may be exchanged for a Hottie and Lord Gift Card within 14 days. A Returns & Exchanges form with instructions will be enclosed in your order. If you do not have the form, please contact us.


Hottie and Lord Gift Cards
Returning an Item Purchased with a Hottie and Lord gift card. Our standard return policy applies to any merchandise purchased with a Hottie and Lord gift card. We will issue a new gift card for the amount used on the original purchase and send it to the shipping address on the original order.

If you used a credit card in addition to a Hottie and Lord gift card to pay for your order, we will credit your card the amount originally charged and issue a new gift card in the amount used on the original purchase. In either case, you will receive your new gift card within two weeks of processing your return.


Shipping
All orders received by 1:00 PM PST will be shipped out on the same day via FedEx. Orders received after 1:00 PM PST will be sent out on the next business day and a tracking number will be sent to the provided email address. You can also access and track all orders on your account profile on our website. In the event that we processed an order incorrectly, we will gladly replace the item or accept it for a full refund at our expense. Hottie and Lord will provide a prepaid UPS or USPS shipping label to expedite the return for orders shipped within the U.S. To receive your shipping label and arrange to replace your product, please contact us. Hottie and Lord customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. Hottie and Lord is not liable for any damages from a third-party shipping service.
For further information, please contact us at info@hottieandlord.com

We offer complimentary gift wrapping to our customers.
If you need your order wrapped, please contact us immediately after the order is placed and we will process your order as a gift. Contact us at 1 844 288 2964 or email us at info@hottieandlord.com.
All gifts and orders purchased with a Hottie and Lord gift card are eligible for an exchange if returned within 14 days of delivery. The order must be returned as an unworn product with all tags uncut and attached.
For more information, please contact us at 1 844 288 2964 or info@hottieandlord.com.

INTERNATIONAL ORDERS


Hottie and Lord ships worldwide with DHL express service. Items ordered before 1:00 PM PST will be processed on the same business day. Orders received after 1:00 PM PST will be processed on the next business day. You can log into your account to check your order status and track your orders or log in to www.dhl.com to track your orders.

Duties and taxes are included in the shipping cost quote you receive during checkout.

The quote is based upon the laws and regulations of the country to which the order will ship.

All shipping charges, duties and taxes, and brokerage fees will be paid at the time you place your order.

If your order is undeliverable, or if you refuse delivery of an order you have placed, you will be responsible for payment of all duties and taxes. Shipping charges as well as duties and taxes are nonrefundable for undeliverable or refused shipments. Upon receipt of the refuse delivery, a refund will be issued for the item(s) only.

INTERNATIONAL RETURNS


International orders are eligible for exchanges. All international return charges and duties must be paid by the shipper. please order carefully and contact us if you need assistance or more information before placing your order.

To return your order, Please send it with a trackable method to Hottieandlord Returns
7730 Roswell Rd, Suite 200
Sandy Springs, GA 30350 USA

For more information, please contact us at (770) 288-2964 or 
email at info@hottieandlord.com.

Frequently asked questions.

Q. How safe is it to shop on Hottieandlord.com?
A. As safe as it possibly could be. We don’t store any card details and all the other information you give us are stored securely with the highest levels of security. In fact, we use high-level SSL encryption technology – the most advanced security software currently available for online transactions.
Q. What is your return policy?
A. Merchandise with proper tags and labels can be returned for an exchange within 14 days of delivery. We offer exchanges only.
Q. What is an account and why should I register for one?
A. A Hottie and Lord account allow you to view your order history and track your orders, Save the items that you love in your wish list, and save your shipping and billing information for faster checkout.
Q. What if I need to contact customer care of if I need style or fit advice?
A. We are here to help you to make your experiences a great one. If you need style or fit advice, please call us at 404 963 7784 0r email at info@hottieandlord.com.
Q. When will my credit card be charged?
A. You will see a pending charge on your credit card statement until the item has shipped, at which point the charge will be complete.
Q. Does Hottie + Lord ship overseas?
A. Yes, we ship worldwide via DHL.
Q. I have an international credit card/billing address but a US shipping address?
A. We understand that our customers may travel and need their orders shipped to their destination. In this case, the order will be sent to the shipping address listed on your order. If we have any questions or part of the shipping address in incorrect, we will contact you by phone and email to verify that all the information listed on your order is correct.
Q. How much duty/tax will I have to pay for international shipping?
A. Duties, taxes, and how much shipping will cost and depending on the country, you may have the option to pre-pay duties and taxes.
Q. Can you ship to a P.O. Box?
A. We cannot deliver to a P.O. Box.
Q. What if I purchased an item on sale?
A. All sale items are Final sale.
Q. How do I return an item?
A. You can return your unworn items with all the tags attached. We only offer EXCHANGES ONLY on all returns. Please send a request to info@hottieandlord.com and include your order number in your email. Once we have received your request, you will receive an email confirming your request that will also include a return label.
Q. Can I cancel an order after placing it?
A. Once an order is placed, it cannot be canceled. In the event that we have to cancel your order because of an error, or because the merchandise you selected is out of stock, we will notify you by phone or with a follow-up email.